00:56 19 Nov 22
I have been looking for a travel trailer for me to enjoy and young lady Ashley had answered me online and have met her the next day at store and she showed me a unit and was going to pay cash for it but had really decided to go with something newer and worked hard and found me unit I checked it out and I was really impressed with it and have felt really comfortable and not pressure and overbearing in buying it she is very knowledgeable! On unit... and always had a answer or got the answer and Steven in finance department had worked very hard to get my payments where is comfortable and was able to get me a warranty I am very happy with the sales and finance department and with walk through there is only five stars on this site which is far not enough for this team 10 star's I would highly recommend Orlando RV if I buy another one I definitely will be back to buy another one from themread more
17:54 14 Nov 22
What an incredible buying experience! I worked with Scott in Sales as well as Eddy in Finance, and every element of my transaction was incredible. I purchased a pre-owned Entegra Class A, and the Service team even helped me with a few things that needed repairs AFTER my purchase. When it's time for my next motorhome, Orlando RV will definitely be where I go despite living FAR from Florida.
18:53 20 Oct 22
Scott (sales) and Eddy (finance) have been great to do business with.
15:25 09 Sep 22
I have been coming here for years. Highly recommend this team!
13:07 02 Sep 22
Great service department
17:37 26 Aug 22
good attention from the employees I recommend it
23:43 19 Aug 22
Affordable prices. Nicest RV's
00:03 12 Aug 22
Service guy that installed my fifth wheel hitch had to bust his butt. But he did a great job and took a little longer than expected .Some items were overlooked from dealer prep of the trailer.Most have been corrected some I will repair myself as it is easier than disconnecting from site and tow it hour to dealership to fix plus starting full time living in it.A lot of it could have been avoided on demo day if the dealership had followed the... full check list that day or two days later when I picked it up.Service manager Ashlyn has been professional and courteous to rectify issues.Salesman Sean was low key and informative. Great wealth of knowledge.Manager Geraldo was pleasant and not pushy.read more
19:07 25 Jul 22
I was impressed with Orlando RV( RV one) through the entire process. From the beginning when my TT final arrived, I was notified by Javier Castillo in finance. We talked and set up a schedule that worked for us.We paid for the TT on a Monday and set up the demonstration for Wednesday. During the payment meeting, there was no badgering or high pressure from Javier for the different warranty packages. He had already sent me those warranties... ahead of the meeting so that saved time. It was quick and professional.On Wednesday we had our demo led by Louie. Louie is a seasoned pro. He is very patient as he went thru about a 2 hour walk thru of the TT. My wife said he would have been a great teacher.What I thought was the last part of the process was Jason the hitch man explaining the install of the weight distribution hitch. But that wasn’t everything.So the next day Thursday, I took the trailer out to practice backing, driving and setting the brake control setup with my truck and TT.I noticed some problems with a major component of the weight distribution hitch and actually detached it at the practice site. By then it was 6:45 pm. I called service and Cortney McLean answered, listened, offered advice and then told me to bring the TT back to them early the next morning.The next morning I brought the TT and then actually met Cortney McLean in person for the first time. Jason the hitch man was there as well. I explained what I was doing the day before and what happened and pointed out a flaw in the major component of the weight distribution hitch. I was very concerned because I felt the part would have to be be shipped to the manufacturer and I could see weeks before that major part returned holding up a big trip later in August. Jason and Cortney chatted and then left. I told them I had to go to the RR.When I returned Jason had returned with a brand new major component that he had taken from another box( I thought I had bought the last box of that WD hitch)), and within a few minutes Jason had me all set up ready to go. Wow, that took a huge weight off my shoulders and showed me that Cortney and Jason went above the call of duty because they knew how important that hitch was to our trip, and waiting for that part was not possible.Based on my experience, Orlando RV has shown me that they are a company that cares and showed that all the way thru the process from beginning to end— and even after.read more
17:10 22 Jul 22
We bought our first travel trailer on July 2nd (Holiday weekend) and within 24 hours we had a major water issue. Our sales person, Derek was attentive and compassionate and communicated our situation to the Service Manager-Ashlyn and other managers. Even though it was a holiday weekend, I received a call on the 4th of July from Ashlyn, troubleshooting the situation, staying in communication, and by the end of that week, we were able to get the... answers needed to find a solution. Many staff members and management worked diligently to help us resolve a major problem that was not our own. I cannot thank General Manager Cindy enough for her assistance and her tireless efforts to assist me with a resolution and even worked with me after I made a decision to upgrade into a larger unit. Every person that we met with from Steven in finance to the lovely lady Nachi that helped us with final deposits and paperwork were all amazing to work with. A shout out to Eric in parts and the great guys Frank and Rodrigo who walked through demos (very thorough) on the two different travel trailers that we purchased. We love our new travel trailer. When and if the time comes and we upgrade again, I will be calling Derek at the Orlando RV One Superstore in Casselberry.read more
10:18 12 Jul 22
Cassandra and her staff in the service department were exceptionally professional & willing to assist!
18:37 12 Jun 22
While we haven’t made a purchase yet, I’ll say we were treated with respect and kindness here. As soon as we decide on the best fit rv for us, we’ll be back. Unlike other RV dealers, I felt super comfortable asking questions and they were great in answering.
20:43 20 May 22
I am only giving RV One Orlando RV 5 stars because of the service advisor Angela. We bought a 2022 Olympia on December 31st 2021 and took it on a trip January 15th 2022 and the bed broke and the roof was messed up. I contacted RV One about the repairs and Angela was outstanding on getting the parts and repairing the bed. The bed broke on January 15th and they didn't get the travel trailer in for repairs until May 17th but Angela has been great... about communicating with me and getting the repairs done properly and the shop supervisor Eric is also great about repairing RV's. Alex our salesperson was also great during the sale and taking the time to show us travel trailers on the lot before deciding on the new one but Cindy the manager of RV One Orlando RV doesn't care about the customer after the sale. I contacted her over a month ago about the repair of our travel trailer and still haven't received a call from her yet and I only got a call from her the day I called because I called the store and threatened to call Action 9 news and she called me back around 7:30pm and said she would get with the service manager Ashlynn and would call me the next morning after her morning meeting and I still haven't received the call from her to this day over a month ago. I was never going to buy another travel trailer from RV One but thanks to Angela I am having a different outlook at RV One because she has gone above and beyond to get out travel trailer repaired. The parts department Eric is also a great person to deal with at RV One he has helped me and my Wife beyond anything ever expected about what we needed to get started in the camping world as we are new travel trailer owners and his knowledge is just unbelievable about the parts and things they sell in their store. Thank you RV One for having Alex, Eric and Angela as employees.read more
15:18 11 May 22
as first time buyers, they made the experience easy. great in person tutorial to familiarize with camper. the only caveat is that you will have to tow away yourself or arrange delivery.
00:33 25 Apr 22
Great service . knowledgeable people .
22:08 02 Apr 22
Not only 5 stars for RV One but for Jennifer also. The best customer service experiance i ever had by so far she Exceeded my Expectation and show us what customer service should be 👍👍👍
01:25 19 Mar 22
Derek, was an awesome guy to work with to help us in to our free solo 10 ft teardrop. this was our second RV purchase, night and day difference from the other RV dealer we bought from. Trust me ask for Derek.
15:21 16 Mar 22
Great place to get your RV needs....
14:14 08 Mar 22
It was a good experience. Sales person Ashley, was very helpful and answered all our questions. She was very courteous and was not high pressure at all. Made you feel comfortable. Everyone was very pleasant to deal with.
16:04 23 Feb 22
I came in the store and the manager Esteban asked what type of RV we wear I looking for and he assigned us a sales person to assist us …Her name is Maya Carvalho, she should us all of the possibilities new and used and explained us all the fetures , we finally made up our minded on a Jayco 30 foot clase C ..We got an honest price on our trade in and a good price on the new RV …The finance department was very diligent in deal,Mr Cesar set up... everything fastI got the feeling of people that know there business and take care of the costumer with personal attentionPedro Castilloread more
12:12 19 Feb 22
I stopped in to look at a newer Class C since ours was older. Sean the sales person I met was awesome. Super down to earth and not pushy at all. He listened to what my concerns were and what we were looking for. Got us into a newer used model Class A with low mileage. I saw some things that needed repairs and they had them done the day of pick up. Less the a week we had our new Rig. Javier in finance awesome guy and very clear. Rodrigo... that did our walk through and training awesome guy. Overall this was a great experience. Can’t forget Lou in the shop. He showed me every detail to what he fixed. Highly recommend them if you are looking to start RVing or trading up.read more
22:05 05 Feb 22
Many rv's to checkout; trailers, class c, class a.
18:35 03 Feb 22
Was traveling in the area when we smelled propane and the stove stopped working. Between Cortney and the shop foreman (Valento sp) they found a disconnected hose and within 30 minutes had us back on the road! They took the time to ensure nothing else was wrong and there were no leaks. Great service!
Mark and Lenore Jaquin
03:19 02 Feb 22
Terri was absolutely terrific. Super down to earth, attentive, does what she says she will do. Service and delivery experience was thorough and easy. Bought from out of town and they let us stay the night to get things transferred from one to another and we're right there along the way to make sure we were well taken care of. WILDLY different from our experience with the "Worldly" ones. Thanks Terri, you are a gem of a human ❤️
01:43 29 Jan 22
5 stars because I promised Eric in sales I would because he very graciously stayed available in parts after close when I was desperate for a power cord for my 5th wheel and could not make it before close. Thank you very much Eric. I would love to give a second 1 star review for the price the dealership charged. I was shocked and searched online for the exact same part number after buying and it is around HALF what they charged (259+tax) not just... at online retailers but in person at other dealers. When I am in the area again I will be avoiding this dealer for sure.read more
19:42 25 Jan 22
Gabby was great! Very professional and knowledgeable. Would have loved to buy from them.....campers just getting too expensive!!
17:46 25 Jan 22
Our sales representative was knowledgeable and friendly. Respectful that we were just looking!
00:42 09 Jan 22
Muy buena compramos uno. Very happy.
19:15 19 Dec 21
Gabby is one great person to deal with .Thank you
23:13 13 Dec 21
We just started our adventure as RV'ers and my wife and I, known as the "Traveling Ricans" have never been so impressed with the team at RV One Supercenters. From the beginning the sales Representative Mr. Tod Farnham was attentive and very receptive to our needs. He provided all the correct answers to our questions and when in doubt consulted with his team to assist in making this transition smooth. He went out of his way and provided that... extra mile so that we would feel comfortable with this deal. The General sales manager Mr. Gerardo Guardiola and GM Mrs Cindy Wolfe made this deal happen when we thought it was not possible because of our budget and the managerial team and finance team guru Mr. Javier Castello made it possible for us to obtain the loan.... From there we were very impressed with the service Department who prepped ad provided one of the best walk through's I have ever been through... Very knowledgeable staff and were very thorough in their certification. Their mechanic Mike Smith and Foreman Eric Hodes were there to assist us also with issues related with fixing and updating on the coach. Manager Ashlyn Straughan was very cooperative and we feel she was instrumental in assisting the managerial team to transition from sales to delivery flawlessly... I also want to thank Mr. Jason Alamina in his assistance with our Road master towing equipment who I referred to as the GURU in towing equipment. Overall experience was wonderful and I hope they all have a Happy Holiday season!!read more
19:40 07 Dec 21
very helpful the service was good
12:11 30 Nov 21
Very helpful no hard sells.
20:01 10 Nov 21
My experience was wonderful as soon as I walked in there was a lot of attention Terrie the sales lady was very patient was able to give a lot of the information that you need, really care to fine what you are looking for. They have a lot of variety to choose from. Eddy Quiroz and the financial department was very helpful and considerate. Very good experience I do recommend to visit if you are looking for a RV and good customer service. Believe... me I had visit other dealers and this one was the best. You will not be disappointed.read more
20:07 09 Nov 21
Our experience with Orlando RV, specifically with Gabby, our sales rep, was excellent and exceeded our expectations. She is a great listener and showed; explained; and demonstrated several RV’s that would fit our needs.
19:35 04 Nov 21
Great place to buy ,very friendly staff,Bryan was very helpful
13:55 29 Oct 21
Derek at RV One in Altamonte is the absolute BEST! He is not your typical sales person. He's not pushy, is caring, and will walk you through and educate you so that YOU have the best product that suits YOUR needs. If you go to this RV store, seek out Derek because you will not be disappointed.
19:20 21 Oct 21
Thanks to Cassandra, our Service Advisor and Ryan, our Service Tech, we recently enjoyed our first beach trip in our camper van! They were both a pleasure to deal with and were thorough and knowledgeable. Cassandra addressed all of our concerns and Ryan completed our repair quickly. Ryan spent time with us to answer quite a few questions and gave thorough explanations, as well as some great advice about our upcoming travel.When we stopped at... RV One in Casselberry in July to look for a class B camper van we never expected to find one, especially one that was exactly what we were looking for—and even more surprising—available. Bryan gave us a tour of the only class B van on the lot, an Entegra Ethos 20A. We weren’t familiar with it and were hesitant at first, but the quality and amenities in this model checked all the boxes for us. Bryan answered all of our many questions and we never felt pressured. During the sales process, everyone we dealt with was helpful and professional. If you’re in the market for a class B van, check out the new Entegra Ethos at RV One in Casselberry and be sure to ask for Bryan!read more
22:24 16 Oct 21
Good customer service by contacting
15:21 14 Oct 21
Alexa Rulis was our sales person on the purchase of our new Pinnacle. She greeted us at the door with enthusiasim and listened to what our needs were. We were shown just what we asked for. The 5th wheel information and details were expertly described. Any question we aksed was answered or if Alexa didn't have the answer she had it for us in moments. Back at the desk negotiaions were done and additonal questions answered. We left totally... satisfied and would recommend her to anyone. Alexa is a rarity in the RV sales industry. This was our first great experience out of the 5 purchases we have made in the past. And her follow up after the purchase contract was signed was great!Ken & Ginnyread more
19:44 12 Oct 21
My salesperson Mouna was very friendly, knowledgeable and easy to work with. The management was very accommodating and assisted me with a difficult finance issue. I was unable to complete my purchase due to a family illness, but I cannot say enough nice things about my experience and will definitely come back when I am able to finally get a motorhome.
17:28 01 Oct 21
Gabriella was a excellent sales person ,she know her products and is willing to help In the last few weeks I have gone to many dealership she has been the best I have seen and I would suggest her to anyone looking for a RVFred Aransky
13:18 26 Sep 21
My experience right from the start was positive. We had been shopping around and had a pretty good idea of what we were looking for, so when I saw a Facebook ad, I inquired. Within minutes, a super helpful and knowledgeable sales professional, Michelle, responded and gave me more info. During our conversation, she actually found something even better than what I inquired about and went above and beyond to get me information regarding multiple... options. She even went out in the heat and took videos of the ACTUAL travel trailers. Not stock photos! We just knew the one she found for us would be a good fit but it would probably fly off the market before we could get there to secure it (we are about an hour and 20 mins away). Michelle got approval for us to put down half a deposit (refundable, transferable) to hold it. We honestly would’ve put down the entire amount but she knew we hadn’t seen it yet. Upon arrival, Michelle showed us around. We walked the whole lot and looked at multiple options (we even looked at stuff welllllll out of our price range because curiosity, ya know) and she didn’t rush us or ever make us feel like she had somewhere else she had to be. We went to make a deal. Charlie is the financial manager we had and she was just as awesome. Right off the bat, she went over everything with us and explained how her side of things work. She ran our credit and was able to find another way to structure our deal to get us the best pricing possible. She even saw something on my credit and walked me through how to improve my credit. Something I never would have even known had she not said anything. She is very transparent when talking about the extras we could finance (warranty, gap, appearance protector) and they had some really great options to offer. I 100% recommend their insurance plan- the coverage is AMAZING. Anyways, working out financing and making a deal is usually so boring I could die but these women are so friendly/ personable/honest/ knowledgeable and the products they have on site are prices that can’t be beat. It’s a no brainer to go here. I can’t say enough good things.read more
19:07 29 Aug 21
Had a good experience. Super friendly and had plenty of inventory.